Accessibility Policy
Last updated: March 6, 2024
Plok Dustravion is committed to ensuring that our digital learning platform and all associated online content are accessible to the widest possible audience, including individuals with disabilities. We believe that education should be available to everyone, regardless of ability or the technology used to access our services.
Our Commitment
We strive to ensure that our website, course materials, and learning tools conform to recognised international accessibility standards. Our goal is to provide an inclusive experience that enables all learners to navigate, understand, and interact with our content effectively.
We are actively working to meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as published by the World Wide Web Consortium (W3C).
Scope
This policy applies to all digital content and services operated by Plok Dustravion, including but not limited to:
- The main website and all subpages
- Online course materials and lesson content
- Interactive learning tools and assessments
- Downloadable resources and documents
- Communication forms and user account interfaces
Accessibility Standards
Perceivable
We aim to present all information in ways that users can perceive through multiple senses. This includes providing text alternatives for non-text content, captions or transcripts for audio and video material, and ensuring that content can be presented in different ways without losing meaning.
Operable
Our platform is designed so that all functionality is accessible via keyboard navigation and is not dependent solely on mouse input. We work to ensure that users have sufficient time to read and interact with content, and that navigation is consistent and predictable throughout the site.
Understandable
We use clear, plain language across all content. Instructions, error messages, and labels are written to be straightforward and easy to follow. Our interface behaves in a predictable manner to reduce confusion and support learners of all experience levels.
Robust
Our content is built to be compatible with a range of current and future user agents, including assistive technologies such as screen readers, magnification software, and voice input tools. We use semantic, standards-compliant markup throughout our platform.
Known Limitations
While we work continuously to improve accessibility, some areas of our platform may not yet fully meet WCAG 2.1 Level AA standards. We acknowledge the following known limitations and are actively working to address them:
- Some older course materials may contain PDF documents that have not yet been fully optimised for screen reader compatibility
- Certain third-party embedded tools or interactive elements may have accessibility constraints outside our direct control
- Some video content may lack complete closed captions or audio descriptions
We prioritise remediation based on the impact on users and the frequency with which content is accessed.
Assistive Technology Compatibility
We test our platform for compatibility with commonly used assistive technologies, including screen readers, keyboard-only navigation, and browser zoom functionality. We aim to support users who rely on these tools to access digital content.
If you experience difficulties using our platform with a specific assistive technology, we encourage you to contact us so we can work to resolve the issue.
Third-Party Content
Our platform may include links to or embed content from third-party providers. While we endeavour to work with providers who share our commitment to accessibility, we cannot guarantee the accessibility of content or services that are not under our direct control. We encourage users to review the accessibility policies of any third-party services they access through our platform.
Feedback and Contact
We welcome feedback on the accessibility of our platform. If you encounter any barriers to access, experience difficulties with any part of our website or course content, or wish to request content in an alternative format, please contact us:
| Contact Method | Details |
|---|---|
| info@plokdustravion.com | |
| Phone | +61 499 888 115 |
| Address | Shop U38, Shop T106, Cnr Mitchell Highway & Wheelers Ln, Dubbo NSW 2830, Australia |
We aim to respond to all accessibility-related enquiries within five business days. Where a request relates to a specific accessibility barrier, we will provide an estimated timeframe for resolution or offer a suitable alternative means of accessing the content.
Continuous Improvement
Accessibility is an ongoing commitment rather than a one-time achievement. We conduct regular reviews of our platform to identify and address accessibility issues. Our improvement process includes:
- Periodic accessibility audits of key pages and features
- User testing with individuals who use assistive technologies
- Staff training on accessible content creation and design practices
- Monitoring updates to accessibility standards and guidelines
- Reviewing and acting on user feedback related to accessibility
Alternative Access
If you are unable to access any part of our platform due to a disability or accessibility barrier, we are committed to providing the information or service through an alternative means wherever reasonably possible. Please contact us directly and we will work with you to find a suitable solution.
Policy Review
This accessibility policy is reviewed regularly to ensure it remains accurate and reflects our current practices and commitments. Updates will be published on this page with a revised date. We encourage users to check this page periodically for any changes.
If you have questions about this policy or our accessibility practices, please contact us at info@plokdustravion.com .