Privacy Policy
Last updated: June 16, 2025
This Privacy Policy describes how Plok Dustravion ("we", "us", or "our") collects, uses, stores, and discloses information about you when you access or use our website at plokdustravion.com and any related services, features, or content (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register an account, enrol in a course, complete a form, or contact us. This may include:
- Full name
- Email address
- Phone number
- Billing and payment details
- Messages, feedback, and support requests
- Any other information you choose to submit
1.2 Information Collected Automatically
When you access the Service, certain technical data is collected automatically, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time spent, and navigation paths
- Referring URLs
- Device identifiers
- Log files and error reports
1.3 Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to operate and improve the Service. These technologies help us remember your preferences, maintain your session, analyse usage patterns, and deliver relevant content. You may configure your browser to refuse cookies, though some features of the Service may not function correctly as a result.
1.4 Information from Third Parties
We may receive information about you from third-party services such as payment processors, authentication providers, and analytics platforms, where permitted by their terms and applicable law.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Service
- To process transactions and send related notices
- To deliver course content, track progress, and issue certificates
- To respond to your enquiries and provide customer support
- To send administrative communications, updates, and security alerts
- To send promotional communications where you have given consent or where permitted
- To monitor, analyse, and improve the performance and quality of the Service
- To detect, prevent, and address fraud, abuse, and security incidents
- To comply with legal obligations
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contractual necessity: processing required to perform the agreement between you and us
- Legitimate interests: processing that serves our reasonable business interests without overriding your rights
- Consent: where you have given clear and specific consent
- Legal obligation: processing required to comply with applicable law
4. Sharing and Disclosure of Information
4.1 Service Providers
We share information with trusted third-party vendors and service providers who assist us in operating the Service, including hosting, payment processing, email delivery, analytics, and customer support. These parties are contractually bound to protect your information and may only use it for the purposes we specify.
4.2 Business Transfers
If we are involved in a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or abuse, or protect the safety of our users or the public.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
4.5 Aggregated or De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as research, analytics, or marketing.
5. Data Retention
We retain your personal information for as long as your account is active, as needed to provide the Service, or as required to fulfil legal, accounting, or reporting obligations. When your information is no longer required, we delete or anonymise it in a secure manner. You may request deletion of your account and associated data at any time, subject to retention requirements imposed by law.
6. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate or incomplete information
- Deletion: request that we delete your personal information, subject to certain exceptions
- Restriction: request that we limit the processing of your information in certain circumstances
- Portability: request a machine-readable copy of your information to transfer to another service
- Objection: object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to verified requests within a reasonable timeframe.
8. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information without appropriate parental consent, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.
9. Third-Party Links and Services
The Service may contain links to third-party websites, tools, or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Where such transfers occur, we take appropriate steps to ensure your information receives an adequate level of protection.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
| Method | Details |
|---|---|
| Company | Plok Dustravion |
| Address | Shop U38, Shop T106, Cnr Mitchell Highway & Wheelers Ln, Dubbo NSW 2830, Australia |
| info@plokdustravion.com | |
| Phone | +61 499 888 115 |
| Website | plokdustravion.com |